Frequently Asked Questions
When will I receive my order?
The average delivery time is 7-14 working days. Our products are shipped directly from the supplier to you. This unique business model allows us to save enormously on storage and transport costs and allows us to offer the products at a lower price than our competitors.
The expected delivery time has passed, where is my order?
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can check the status of your order via the following link: Have you
not received anything 3 days after the expected delivery time? Please contact us.
I am not satisfied with my order. What should I do?
Are you not satisfied with your order? We are very sorry and would like to know what we can do to make you satisfied. Send us an email at cosplayelite1@gmail.com and we will see how to resolve this as soon as possible.
Where can I find my track and trace code?
Once your order has been processed and shipped, we will send you your tracking code by email. It takes 24 hours for your order to be processed.
The average delivery time is 7-14 working days. Our products are shipped directly from the supplier to you. This unique business model allows us to save enormously on storage and transport costs and allows us to offer the products at a lower price than our competitors.
The expected delivery time has passed, where is my order?
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can check the status of your order via the following link: Have you
not received anything 3 days after the expected delivery time? Please contact us.
I am not satisfied with my order. What should I do?
Are you not satisfied with your order? We are very sorry and would like to know what we can do to make you satisfied. Send us an email at cosplayelite1@gmail.com and we will see how to resolve this as soon as possible.
Where can I find my track and trace code?
Once your order has been processed and shipped, we will send you your tracking code by email. It takes 24 hours for your order to be processed.