Return policy
At Cosplay Elite we want to offer our customers a pleasant shopping experience, one that will make them come back to our store again and again. That's why we believe our store policies should be fair, clear, and transparent. Below you will find a list of all our policies. If you can't find the information you're looking for, please feel free to contact us today.
Returns
We have a 14-day returns policy, which means you have 14 days after receiving your item to request a return.
In order to request a return, the item must be in the same condition that you received it, unused, with the tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at cosplayelite1@gmail.com .
If your return is accepted, we will send you a return label as well as instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted.
You can always contact us for any returns queries at cosplayelite1@gmail.com .
Damages & Issues
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged or you receive the wrong item, so we can assess the issue and rectify it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers or plants), bespoke goods (like special orders or personalized items) and personal care items (like beauty products). We also do not accept returns on hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you receive what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As in the previous case, the item must be in the same condition as when you received it, unused, with the labels and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether or not your refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and send your refund.
If it has been more than 15 business days since we approved your return, please contact us at cosplayelite1@gmail.com .we want to offer our customers a pleasant shopping experience, one that will make them come back to our store again and again. That's why we believe our store policies should be fair, clear, and transparent. Below you will find a list of all our policies. If you can't find the information you're looking for, please feel free to contact us today.
Returns
We have a 14-day returns policy, which means you have 14 days after receiving your item to request a return.
In order to request a return, the item must be in the same condition that you received it, unused, with the tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us atcosplayelite1@gmail.com .
If your return is accepted, we will send you a return label as well as instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted.
You can always contact us for any returns queries at cosplayelite1@gmail.com
Damages & Issues
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged or you receive the wrong item, so we can assess the issue and rectify it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers or plants), bespoke goods (like special orders or personalized items) and personal care items (like beauty products). We also do not accept returns on hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you receive what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As in the previous case, the item must be in the same condition as when you received it, unused, with the labels and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether or not your refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and send your refund.
If it has been more than 15 business days since we approved your return, please contact us at cosplayelite1@gmail.com.
Returns
We have a 14-day returns policy, which means you have 14 days after receiving your item to request a return.
In order to request a return, the item must be in the same condition that you received it, unused, with the tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at cosplayelite1@gmail.com .
If your return is accepted, we will send you a return label as well as instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted.
You can always contact us for any returns queries at cosplayelite1@gmail.com .
Damages & Issues
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged or you receive the wrong item, so we can assess the issue and rectify it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers or plants), bespoke goods (like special orders or personalized items) and personal care items (like beauty products). We also do not accept returns on hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you receive what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As in the previous case, the item must be in the same condition as when you received it, unused, with the labels and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether or not your refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and send your refund.
If it has been more than 15 business days since we approved your return, please contact us at cosplayelite1@gmail.com .we want to offer our customers a pleasant shopping experience, one that will make them come back to our store again and again. That's why we believe our store policies should be fair, clear, and transparent. Below you will find a list of all our policies. If you can't find the information you're looking for, please feel free to contact us today.
Returns
We have a 14-day returns policy, which means you have 14 days after receiving your item to request a return.
In order to request a return, the item must be in the same condition that you received it, unused, with the tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us atcosplayelite1@gmail.com .
If your return is accepted, we will send you a return label as well as instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted.
You can always contact us for any returns queries at cosplayelite1@gmail.com
Damages & Issues
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged or you receive the wrong item, so we can assess the issue and rectify it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers or plants), bespoke goods (like special orders or personalized items) and personal care items (like beauty products). We also do not accept returns on hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you receive what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As in the previous case, the item must be in the same condition as when you received it, unused, with the labels and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether or not your refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and send your refund.
If it has been more than 15 business days since we approved your return, please contact us at cosplayelite1@gmail.com.